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Contact Us

Immigration TS - Nexus Department

All Support is processed by email and the fastest response time is via the contact form found to the right of this page.

To ensure a faster response, please be sure to submit a message that most closely describes your question. Please include your existing membership number/PASSID and/or UserID.

Support requests/questions without existing membership number/PASSID and/or UserID may take longer.

Status Updates

It maybe possible at times for email notifications to arrive in your email inbox junk/spam folders.

If you have previously applied and require a status update, Please check your email inbox, including any spam/junk folders before contacting us for any status updates.

GMAIL accounts have recently had severe issues with legitimate emails arriving in junk/spam folders.


Send us an email:


 or use the Customer Contact form on the right

FAX Toll Free: 1.833-US-NEXUS



Our call center is temporarily closed due to COVID-19 concerns until at least SEPTEMBER 08, 2020

An agent can be contacted using the contact form to the right of this page and email support is operating as normal.


*****Aspects of United States and Canada’s immigration system have ground to halt, given borders are effectively shut down, and travel is being discouraged due to the COVID-19 pandemic.

U.S. Customs and Canada Border Services Agency have also suspended all operations, closed enrollment centers to the public and cancelled all interviews for Global Entry, NEXUS, SENTRI, and FAST until at least SEPTEMBER 08, 2020.*****



(Do not send applications to our contact center!  All forms must be electronically submitted by online application, e-mail or fax!)

Customer Service & Complaints by mail

Immigration TS - Nexus Department

1 Rideau St




 (For security purposes, calls may be traced, recorded and/or monitored)



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